Put topics about this connector package here.
Always check the ‘How to use the Alumio connector packages’ topic.
Extra information
System documentation: [TopDesk API Reference]
Setting up HTTP Client TopDesk
Steps
- In Alumio Dashboard, go to Clients > HTTPS Client. Create a new HTTP Client and select TopDesk HTTP Client as the prototype of the HTTP Client.
- Fill in the Base URI, Username, and Password.
- Save the Client for use later.
Subscribing to Entities from TopDesk
Steps
- Go to Connections → Incoming and create a new incoming configuration and select TopDesk Subscriber as the subscriber.
- Select the entity you want to subscribe from TopDesk .
- Add any request parameters needed to subscribe to the entity (optional).
- You can optionally add a transformer to transform the request parameters into something you need.
- Select the TopDesk HTTP Client to use.
General Concept
We follow TopDesk documentation on building this connector so you can easily use the connector based on TopDesk API Reference.
Entity
It’s the entity you want to subscribe from TopDesk . Please refer to the entities in Management APIs from TopDesk API Reference page.
Request Parameters
These are the parameters you can provide to get the needed entity based on TopDesk API Reference. Please look at the example below on how to fill the Request Parameters field when Returns an incident.
That’s why we need to define the id property inside the path property in the Request Parameters field. The properties inside query parameters will be parsed as query parameters. Here is the final URL that will be called when using such Request Parameters field on Returns an incident.
/incidents/id/1ef358f7-b413-42f1-b50b-94dfa9ec535d
Input Transformer
Any transformer’s set here will be executed after the Request Parameters are loaded. So, you basically can add any transformer to provide and transform the request parameters into anything you need either as path parameters and/or as query parameters of an entity.
HTTP Client
It’s the HTTP Client configuration or prototype you will use to access TopDesk .
Publishing Entity to TopDesk
Steps
- Go to Connections → Outgoing, create a new outgoing configuration, and select TopDesk Publisher as the publisher.
- Select the action that you want the publisher to do with the data.
- Select the TopDesk entity you want the data to be published.
- You can optionally add any query parameters to the request.
- You can also optionally add any transformers to transform the data into anything you need before submitting it to TopDesk .
- Select the HTTP Client to use.
General Concept
Like the subscriber, the publisher has similar methods on how to use it. The difference is the payload that will be submitted by the publisher originating from the data (from routes, from transformers in outgoing configuration), though you can also add or modify payload using the Request Transformer.
Method
Currently, we support Post (HTTP POST method), Put (HTTP PUT method), Patch (HTTP PATCH method), and Delete (HTTP DELETE method).
Entity
We support publishing to most TopDesk endpoints. Please refer to the entities in Management APIs from the TopDesk API Reference page. Based on the documentation, some endpoints may need one or more path parameters.
For endpoints that require an object as the request payload, please look at the example below. For example, we want to Create a new asset. Please select “Post” as the action and “Creates a new asset” as the entity of the publisher.
You can put the payload you want to send to TopDesk into the payload property in the data.
Alumio will send an API request to TopDesk with URL /assets
HTTP Client
It’s the HTTP Client configuration or prototype you will use to access TopDesk .